Frequently asked questions
Everything you need to know before your visit.
We do not bill insurance companies directly. Our model aims to offer more direct care and clear prices before you receive services. Patients pay Hispana 360 Care at the published rate. You may request an itemized receipt; any reimbursement depends on your plan and is not guaranteed.
Yes. You can see us even if you have insurance or Medicare. The clinic does not submit the claim to your plan; you pay directly for services received. You may use your insurance elsewhere for medications, imaging, or external services per your plan rules.
A general medical visit costs $30. Tests, medications, procedures, labs, imaging, and other services are billed separately unless a package says they are included.
No. Walk-ins are welcome, subject to availability. You can also book online to choose a specific time.
No. If the time slot is available and you complete the process, your appointment is confirmed immediately. You will see a summary with location, date, and time.
We see children and teens ages 5 and up, and adults of all ages.
Yes. Our focus is close care that is easy to understand in Spanish.
We do not require insurance, immigration ID, or proof of status. We only ask for basic information needed to create a chart, obtain consents, provide safe care, and process payment.
We protect your information under applicable laws. We do not share medical or personal information with government agencies or other entities except when you authorize it or when the law requires or allows it. See our Privacy Policy for details.
Yes. Contact us as soon as possible at (936) 271-5548 to cancel or change the date or time.
We accept cash, debit cards, credit cards, and Zelle.
Yes. After evaluation, the provider may recommend or issue a referral when clinically necessary. Availability, insurance requirements, and specialist costs depend on the external provider.
Yes, for conditions and follow-ups that can be handled safely remotely. Some symptoms need an in-person exam, test, or procedure; the team will tell you if you should come to the clinic.
Contact the clinic ahead of time. Depending on the medication and your condition, a visit and studies may be required. For chronic conditions, follow-up may be needed every 3 to 6 months, or sooner if there are changes or symptoms.