Website Privacy Policy

This Privacy Policy explains how HISPANA360 CARE SERVICES LLC, doing business as Hispana 360 CARE ("Hispana 360 CARE," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit hispana360.com, complete an online form, request an appointment, communicate with us, or use another service that links to this Policy. It also explains your choices and privacy rights.

Important healthcare notice. This website Privacy Policy is not our HIPAA Notice of Privacy Practices. When protected health information is created or maintained as part of providing healthcare, and HIPAA applies, that information is handled under HIPAA and our separate Notice of Privacy Practices. Do not use a general website form, ordinary email, social-media message, or SMS text to send urgent or highly sensitive medical information.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Contact and identifying information, such as your name, telephone number, email address, mailing address, date of birth, and preferred language.
• Appointment and inquiry information, such as your preferred location, requested service, preferred contact time, and the content of messages you send to us.
• Communication preferences, including whether you consent to receive calls, emails, or SMS messages and records of opt-in and opt-out requests.
• Website and device information, such as IP address, browser type, device type, pages viewed, referral source, approximate location derived from an IP address, cookie identifiers, and interaction data.
• Payment-related information when you make a payment. Payment card details may be collected directly by a payment processor rather than stored by us.
• Information you choose to provide through patient forms, a patient portal, or another secure clinical channel. This may include health information and is subject to additional legal and contractual protections.

2. How We Collect Information

We collect information directly from you when you submit a form, call or text us, schedule or request an appointment, subscribe to communications, or otherwise contact us. We may collect information automatically through cookies and similar technologies. We may also receive information from service providers, referral sources, healthcare partners, payment processors, or social-media and advertising platforms, where permitted by law.

3. How We Use Information

We may use personal information to:

• Respond to questions and appointment requests.
• Provide, coordinate, and improve healthcare and administrative services.
• Send appointment confirmations, reminders, follow-up messages, service updates, account notifications, and other communications you request or authorize.
• Process payments and maintain business records.
• Operate, secure, troubleshoot, and improve our website and communications systems.
• Measure website performance and understand how visitors find and use our website.
• Comply with law, respond to legal process, prevent fraud, and protect patients, visitors, personnel, and our organization.
• Send promotional communications when you have provided any consent required by law. You may withdraw that consent at any time.

4. SMS Privacy

SMS consent is not shared with third parties or affiliates. We do not sell or disclose mobile telephone numbers or SMS opt-in data to third parties or affiliates for their own marketing or promotional purposes. Service providers acting on our behalf may process telephone numbers and messaging data only as necessary to deliver, secure, and support our communications. Your decision to consent to SMS messages is voluntary and is not a condition of receiving healthcare services.

5. When We Disclose Information

We may disclose personal information in the following circumstances:

• Service providers. We may use vendors that host our website, provide communications, scheduling, analytics, payment, security, or technical support. They may use information only for authorized services and subject to appropriate restrictions.
• Healthcare operations. When permitted by law, information may be shared with healthcare professionals, laboratories, pharmacies, billing services, or other organizations involved in providing or coordinating requested services.
• Legal and safety purposes. We may disclose information when required by law, subpoena, court order, or governmental request, or when reasonably necessary to protect rights, safety, and security.
• Business transactions. Information may be transferred as part of a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable legal protections.
• At your direction. We may disclose information when you request or authorize us to do so.

We do not sell personal information for monetary consideration. We do not share SMS consent with third parties or affiliates.

6. Cookies, Analytics, and Advertising

Our website may use essential cookies and similar technologies to operate, remember preferences, maintain security, and measure performance. If analytics or advertising technologies are enabled, their providers may receive limited device and interaction information, such as IP address, browser data, page views, and cookie identifiers. We will not intentionally place protected health information into advertising tools. You may manage cookies through your browser and any cookie-preference tool displayed on our website. Disabling cookies may affect some website functions.

7. Health Information and Secure Communications

General website forms, ordinary email, SMS, and social-media messaging may not be encrypted in the same manner as a secure patient portal. Please provide only the minimum information necessary for us to contact you. Do not submit diagnoses, test results, Social Security numbers, payment card numbers, or other highly sensitive information through an unsecured channel. If you become a patient, our separate Notice of Privacy Practices describes permitted uses and disclosures of protected health information and your rights under HIPAA.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to respond to requests, provide services, maintain required records, comply with legal and regulatory obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary depending on the type of information and applicable requirements.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, email, text message, transmission, or storage system is completely secure, and we cannot guarantee absolute security. If you believe information submitted to us may have been compromised, contact us promptly.

10. Your Privacy Rights

Depending on your state of residence and subject to applicable exceptions, you may have the right to confirm whether we process your personal data; access, correct, or delete personal data; obtain a portable copy; and opt out of certain sales, targeted advertising, or profiling. You may also withdraw consent to communications and may appeal a decision regarding a privacy request.

To submit a request, email management@hispana360.com or call (936) 242-6987. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity. We will not discriminate against you for exercising an applicable privacy right.

11. Children

Our general website is intended for adults and is not directed to children under 13. A parent or legal guardian should submit requests concerning a minor. We do not knowingly collect personal information directly from a child under 13 through the general website without appropriate authorization. If you believe a child submitted information without permission, contact us so we can review the matter.

12. External Links

Our website may link to third-party websites, patient portals, payment processors, maps, social-media platforms, or other services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. We will post the revised Policy on this page and update the effective date. Material changes may be communicated through additional means when required by law.

14. Contact Us

HISPANA360 CARE SERVICES LLC, doing business as Hispana 360 CARE. Email: management@hispana360.com. Telephone: (936) 242-6987. Website: https://hispana360.com